Privacy Policy

Harveni ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us through our website and mobile application. This Privacy Policy explains how we collect, use, share, and protect your personal information, and your rights regarding your data.

1. Information We Collect

We collect different types of information in various ways when you interact with our website and mobile application:

1.1 Personal Information:

When you register, place an order, or contact us, we collect the following personal information:

• Name: To identify you and personalize our communication.
• Address: For shipping and billing purposes.
• Mobile Number: To contact you regarding your orders and for account security.

1.2 Payment Information:

We do not store your payment details on our servers. Payments are processed securely through Razorpay, which may collect:

• Card number, expiry date, and CVV.
• UPI ID, if using a UPI-based payment method.

Razorpay has its own privacy policy that governs the handling of your payment information.

1.3 Usage Data:

We collect information about how you interact with our website and app to improve our services. This includes:

• Device information, such as the type of device, operating system, and browser used.
• IP address and location data (general, not precise).
• Pages visited, time spent on the site, and actions taken.

This data is collected through Google Analytics and is used solely for improving the user experience.

1.4 Cookies:

We use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

2. How We Use Your Information

Your personal information is used for the following purposes:

2.1 Order Processing:

• To fulfill your orders, including processing payments, arranging shipping, and providing order status updates.

2.2 Communication:

• To send you order confirmations, shipping notifications, and responses to your inquiries.
• To send promotional materials and special offers if you have opted into such communications. You can unsubscribe from promotional emails at any time.

2.3 Service Improvement:

• To analyze usage patterns and improve our website and app functionality.
• To troubleshoot and resolve technical issues.

2.4 Legal Compliance:

• To comply with legal obligations, such as tax reporting and responding to lawful requests from authorities.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we share your data with certain third-party services to provide and improve our services:

3.1 Payment Processors:

• Razorpay: To process your payments securely. Razorpay handles your payment details according to their privacy policy.

3.2 Analytics Providers:

• Google Analytics: To track and analyze website and app performance. This data is anonymized and does not identify you personally.

3.3 Shipping Partners:

• We share your address and contact information with our shipping partners to deliver your orders.

3.4 Legal Requirements:

• We may disclose your information if required by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or investigate fraud.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. Specifically:

4.1 Account Data:

• Stored as long as your account is active. You can delete your account at any time, which will permanently remove your personal data from our systems.

4.2 Transaction Data:

• Retained for legal and accounting purposes, typically for a period of 7 years as required by law.

4.3 Usage Data:

• Stored for a reasonable period to analyze and improve our services.

5. Your Rights

You have the following rights regarding your personal information:

5.1 Access:

• You can view your personal information through your account settings.

5.2 Correction:

• You can update or correct your personal information directly in your account settings.

5.3 Deletion:

• You can delete your account at any time, which will erase all personal data associated with your account.

5.4 Restriction:

• You can request that we limit the processing of your data in certain circumstances, such as if you believe the data is inaccurate.

5.5 Objection:

• You can object to the processing of your data for direct marketing purposes.

5.6 Data Portability:

• You can request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at hello@harveni.com.

6. Security Measures

We take the security of your personal information seriously and implement industry-standard measures to protect it, including:

6.1 Encryption:

• Data transmitted between your device and our servers is encrypted using SSL/TLS technology.

6.2 Access Control:

• Access to personal data is restricted to authorized personnel only, and we regularly review our security practices to protect against unauthorized access.

6.3 Regular Audits:

• We conduct regular security audits to identify and mitigate potential vulnerabilities.

However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information. Parents or guardians who believe their child may have provided us with personal data should contact us at hello@harveni.com.

8. International Data Transfers

If you are accessing our services from outside India, please be aware that your data may be transferred to and stored in India, where our servers are located. By using our services, you consent to the transfer of your data to India, subject to this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the "Effective Date" at the top of this policy and notify you through our app or via email if the changes are significant.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: hello@harveni.com