Return Policy

At Harveni, we strive to provide our customers with the highest quality products and services. However, we understand that there may be instances where you need to return a product. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted, as well as the process for requesting them.

1. Eligibility for Returns

1.1 General Return Conditions:

We accept returns of products under the following conditions:

• The return request is initiated within 7 days of receiving the product.
• The product is unused, unopened, and in its original packaging.
• The product is in the same condition as when you received it, including all original tags, labels, and accessories.

1.2 Non-Returnable Items:

Certain products are not eligible for returns, including:

• Personal care items (e.g., face wash, shampoo, hair oil, conditioner) once opened or used.
• Products marked as "Final Sale" or "Non-Returnable" on the product page.
• Free samples or promotional items.
• Products purchased during special sales or promotional events (unless the product is damaged or defective).

1.3 Damaged or Defective Products:

If you receive a damaged, defective, or incorrect product, you are eligible for a full refund or exchange. Please notify us within 48 hours of receiving the product by contacting our customer support team with photos and details of the issue.

2. Return Process

2.1 Initiating a Return:

To initiate a return, follow these steps:

• Log into your account on our website or app.
• Navigate to your order history and select the order you wish to return.
• Click on the "Return" option and follow the instructions provided.
• Alternatively, you can contact our customer support team at hello@harveni.com or call us at +91 6355-713372 to initiate a return.

2.2 Return Shipping:

• Customer-Initiated Returns: If the return is due to a change of mind or any reason other than a damaged or defective product, the return shipping cost will be borne by the customer. We will provide you with a return shipping address, and you are responsible for ensuring the product is returned safely.
• Damaged or Defective Products: If you are returning a product due to damage, defect, or an incorrect item received, we will cover the return shipping cost. We will provide a prepaid return label or arrange for a pickup.

2.3 Packaging and Condition:

Please ensure that the product is securely packaged to avoid any damage during transit. Returned items must be in their original packaging, with all accessories and documentation included.

2.4 Return Approval:

Once we receive your returned product, our team will inspect it to ensure it meets the return eligibility criteria. If the return is approved, we will notify you via email and proceed with the refund or exchange process.

3. Refund Process

3.1 Refund Options:

Once your return is approved, you will have the following refund options:

• Refund to Original Payment Method: If you paid by credit/debit card, UPI, or any other method through Razorpay, the refund will be processed back to the same payment method. It may take 7-10 business days for the refund to reflect in your account.
• Store Credit: You may opt for store credit, which can be used for future purchases on our website or app. Store credits will be issued within 3 business days of return approval.

3.2 Partial Refunds:

If only a portion of the order is returned, a partial refund will be processed for the returned items. Shipping charges, if applicable, will not be refunded unless the return is due to a damaged, defective, or incorrect product.

3.3 Refund for Cash on Delivery (COD) Orders:

For COD orders, refunds will be issued via bank transfer. You will need to provide your bank account details to our customer support team for processing. The refund may take 7-10 business days to reflect in your account.

COD charges and shipping fees are non-refundable.

4. Exchange Policy

4.1 Exchange Process:

If you wish to exchange a product for a different size, color, or variant, please follow the same process as returning the product. Once the return is approved, you can place a new order for the desired item. If the exchanged item is of a higher value, you will be required to pay the difference. If it is of a lower value, we will issue a refund or store credit for the difference.

5. Cancellations

For information on canceling an order before it is dispatched, please refer to our cancellation policy.

6. Contact Information

If you have any questions or need assistance with a return or refund, please contact us:

Email: hello@harveni.com